How to Change Your Name and Contact Information in My Account

You can change your name manually in My Account ONLY if you do not have a connected OnStar^® account. If you have a connected OnStar^® account, you’ll need to contact an OnStar Advisor to change your name. Call 1.888.4ONSTAR or 1-888-466-7827, or press the blue button in your vehicle.

To change your name manually in My Account:

1. Select the Profile tab.

a. In the desktop view, the Profile tab will appear on the left side of the screen.
b. In the mobile view, the Profile tab will appear along the top of the screen. You may have to scroll left or right to see it.

2. If you do not have a connected OnStar account, a Change button will appear by your name information.

3. Select the Change button.

4. You’ll be taken to the Security page. Select the Change button by your name and follow the prompts.

1. Select the Security tab.

a. In the desktop view, the Security tab will appear on the left side of the screen.
b. In the mobile view, the Security tab will appear along the top of the screen. You may have to scroll left or right to see it.

2. Select the Change button next to your email address.

3. Enter your new email address.

4. Reenter your password to confirm.

5. Select Save Changes.

6. You will receive an email confirming your email address change. Select the Confirm Email button and sign in to your account within 30 minutes. Signing in will verify your new email address.

Notes:

• If you do not confirm your email address within 30 minutes, your email change will not take effect
• Your new email address and password will serve as the sign-in credentials for My Account

1. Select the Profile tab.

a. In the desktop view, the Profile tab will appear on the left side of the screen.
b. In the mobile view, the Profile tab will appear along the top of the screen. You may have to scroll left or right to see it.

2. Select the Add Phone button to add a phone number. You can have up to four numbers.

3. Select Remove next to a phone number to delete it.

Note: Deleting a phone number deletes any alerts assigned to it (e.g., diagnostic alerts). To continue receiving alerts, you will need to add a new phone number and consent to alerts.

4. You can designate each phone number as Mobile, Home, Work or Other (each designation can be used one time).

5. Select Save.